Under NO CIRCUMSTANCES do we change details of Iris Online game accounts, including Password, Username or Email address unless YOU provide us with the existing email address for that account. This is the email address you used to originally register the account.
We receive far too many messages lately about accounts being stolen and it ALWAYS comes down to YOU sharing your account details with friends or family, they do not get HACKED and nor do we change passwords or other details without the associated email address being given to us first.
If you have had your account stolen or you have forgotten your account details and you cannot remember your email address then there is nothing we can or will do.
Bottom line: Use a valid email adress or keep a note of it when you make an account.