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michelle michelle
posted on Tuesday, September 03 2013, 03:56 AM in Website
I just installed the game, and pulled up the launcher and it said i was missing a file something like mss.#.dl i tried reinstalling but it said the same thing. Any suggestions? :(
Responses (7)
  • Accepted Answer

    Sedy Admin Sedy
    replied on Tuesday, September 03 2013, 04:32 AM #Permalink
    The file is mss32.dll
    Open the file you downloaded from us with WinRar and you will find the file inside.

    It's possible that your Antivirus program is messing things up and quarantining that file falsely thinking it's a virus. Update your antivirus virus definitions or get a different one, especially if it's McAffee because it's bad.

    I have attached mss32.dll for you.
    Attachments:
    Reply voted down Show
  • Accepted Answer

    michelle michelle
    replied on Wednesday, September 04 2013, 01:00 AM #Permalink
    I re-installed it again (before you gave attachment) and now its saying that I have corrupt files so the only thing that shows up in my file is data so the launcher or the client isn't showing up, what do i do now? :(

    Thanks for the help!
    Reply voted down Show
  • Accepted Answer

    Sedy Admin Sedy
    replied on Wednesday, September 04 2013, 05:09 AM #Permalink
    Try redownload the client from here
    Reply voted down Show
  • Accepted Answer

    michelle michelle
    replied on Friday, September 06 2013, 04:38 AM #Permalink
    I downloaded it and when I clicked launcher a box popped up and said the application has failed to start because its side bye side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more details. But I don't know what this means or what to do.
    Reply voted down Show
  • Accepted Answer

    Sedy Admin Sedy
    replied on Friday, September 06 2013, 06:58 AM #Permalink
    It means you need to install vcredistx86.exe. You can find it in the Iris folder. Run it as Administrator and then reboot your computer.
    Reply voted down Show
  • Accepted Answer

    michelle michelle
    replied on Friday, September 06 2013, 01:47 PM #Permalink
    so now the launcher works it says its missing the file you gave me. How do I use it?
    Reply voted down Show
  • Accepted Answer

    Sedy Admin Sedy
    replied on Friday, September 06 2013, 02:40 PM #Permalink
    Unrar it and put it into the iris folder.
    Reply voted down Show
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